Shipping & Handling

At Floradresses, we are committed to delivering your carefully selected pieces to you efficiently and reliably. This policy outlines our shipping processes, timelines, and costs to ensure a smooth delivery experience.

1. Order Processing
All orders are processed within 1-3 business days (excluding weekends and public holidays). Once your order has been shipped, you will receive a shipping confirmation email with your tracking number and a link to monitor its journey.

2. Shipping Methods & Timelines
We offer several shipping options to suit your needs. Delivery times are estimated from the date of shipment and vary based on destination:

• Standard Shipping (5-10 business days): Our most economical option, offering reliable delivery with full tracking.

• Express Shipping (3-7 business days): A faster service for those who wish to receive their orders sooner.

• Priority Shipping (1-3 business days): Our fastest available service for urgent orders.

Please note that these are estimated transit times. Delays may occasionally occur due to customs processing, carrier logistics, or unforeseen circumstances.

3. Shipping Costs
Shipping costs are calculated at checkout based on your delivery address, order weight, and selected shipping method. We occasionally offer promotions with free or discounted shipping – follow us on social media or subscribe to our newsletter to stay informed.

4. International Shipping
We proudly ship to numerous countries worldwide. Please be aware that:

• International orders may be subject to customs duties, import taxes, or handling fees imposed by the destination country. These charges are the responsibility of the recipient and are not included in our shipping costs or order totals.

• Delivery times for international orders may vary depending on local customs processing.

5. Order Tracking
You can track your order at any time using the tracking link provided in your shipping confirmation email. For the most detailed and up-to-date status, please use the tracking number directly on the carrier's website.

6. Shipping Address Accuracy
Please ensure your shipping address is entered correctly during checkout. We are not responsible for orders shipped to incorrect or incomplete addresses provided by the customer. If you need to correct your shipping address, please contact us immediately at floradresses@outlook.com. We will attempt to update the address if the order has not yet been processed for shipment.

7. Undeliverable Packages
If a package is returned to us as undeliverable (due to an incorrect address, failed delivery attempts, or unclaimed customs), we will contact you to arrange reshipment. Additional shipping fees may apply in such cases.

8. Missing or Delayed Packages
While delivery delays are rare, if your tracking information has not updated for an extended period or your package appears to be lost in transit, please contact us. We will work with the carrier to investigate and resolve the issue promptly.

9. Contact Us
For any questions regarding shipping, tracking, or delivery, our customer service team is here to assist you:
Email: floradresses@outlook.com
Phone: +852 2815 3972
Service Hours: Monday–Friday, 9 AM–6 PM (GMT+8)

Thank you for choosing Floradresses. We appreciate the opportunity to bring our collection to your doorstep and hope you enjoy your new pieces.