Refund/Return Policy

We want you to love every Floradresses piece you order. If for any reason you are not completely satisfied, our Refund and Return Policy is designed to make the process as simple and transparent as possible.

1. Eligibility for Returns & Refunds

• Items must be returned within 30 days of the delivery date.

• Products must be unworn, unwashed, and undamaged, with all original tags and labels attached.

• Items must be returned in their original packaging where possible.

• For hygiene reasons, final sale items, undergarments, and personalized/custom-made products cannot be returned or refunded unless faulty.

2. Return Process
To initiate a return, please follow these steps:

1. Contact our customer service team at floradresses@outlook.com within the return window to request a Return Authorization (RA) number.

2. Once approved, you will receive detailed instructions and a prepaid return label (if applicable).

3. Securely pack the item(s) with the RA number clearly marked on the outside of the package.

4. Ship the return using the provided label or a trackable shipping service of your choice.

3. Refund Methods & Timing

• Upon receipt and inspection of your returned item(s), we will process your refund within 5–10 business days.

• Refunds will be issued to the original payment method used for the purchase.

• Please note that shipping charges are non-refundable unless the return is due to an error on our part (e.g., incorrect or defective item sent).

• Depending on your financial institution, it may take additional business days for the refund to reflect in your account.

4. Exchanges
We currently do not offer direct exchanges. To exchange an item for a different size or color, please return the original item for a refund and place a new order on our website. We recommend placing the new order promptly to ensure availability.

5. Damaged, Defective, or Incorrect Items
If you receive a damaged, defective, or incorrect item, please contact us within 7 days of delivery. We will arrange a prepaid return label and, upon confirmation, expedite a replacement or issue a full refund, including return shipping costs.

6. International Returns
Customers outside our primary shipping regions may be responsible for return shipping costs and any applicable customs duties or taxes. We recommend using a trackable and insured shipping service for all international returns.

7. Non-Returnable Items
The following items are considered final sale and cannot be returned:

• Items marked as “Final Sale” or “Non-Returnable” at the time of purchase.

• Products with removed or detached tags.

• Items showing signs of wear, alteration, or damage not present at the time of delivery.

8. Store Credit
In certain cases, we may offer store credit as an alternative to a monetary refund. Store credit will be issued via a unique digital code and does not expire.

9. Questions or Assistance
If you have any questions about our return process or need further assistance, our customer care team is here to help. Please contact us via email at floradresses@outlook.com or call +852 2815 3972 during business hours (Monday–Friday, 9 AM–6 PM GMT+8).

We appreciate your understanding of these policies, which help us maintain the quality and integrity of our collections while ensuring a fair and efficient process for every customer.